1. Introduction
Welcome to Sportverse. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
Sportverse operates in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Sportverse is a sports club directory platform that helps athletes find and connect with sports clubs and stores across the United Kingdom.
For any data protection queries, please contact us at: hello@sportverse.co.uk
3. Information We Collect
3.1 Information You Provide
- Account information (email address, name) when you register
- Club or store details when you claim a listing
- Reviews and ratings you submit
- Communications when you contact us
- Payment information when you subscribe to paid services (processed securely by Stripe)
3.2 Information Collected Automatically
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or search terms
- Cookies and similar tracking technologies (see our Cookie Policy)
3.3 Information from Third Parties
- Club data from British Cycling, Strava, and other public sources
- Store data from Google Places API
- Authentication data if you sign in via social providers
4. How We Use Your Information
We use your personal data for the following purposes:
- Provide our services: Display club and store listings, process claims, manage accounts
- Improve our platform: Analyse usage patterns to enhance user experience
- Communicate with you: Send service updates, respond to enquiries, provide support
- Process payments: Handle subscriptions for verified listings
- Ensure security: Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations: Meet our regulatory requirements
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to provide our services to you
- Legitimate interests: Improving our services, fraud prevention, marketing (where applicable)
- Consent: Where you have given explicit consent (e.g., marketing emails)
- Legal obligation: Compliance with applicable laws
6. Data Sharing
We may share your information with:
- Service providers: Hosting (Supabase), payment processing (Stripe), analytics
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger or acquisition
We do not sell your personal data to third parties.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Account data: Retained until you delete your account
- Reviews: Retained until removed by you or us
- Analytics data: Aggregated and anonymised after 26 months
- Payment records: Retained for 7 years as required by UK tax law
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data (right to be forgotten)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent
To exercise any of these rights, please contact us at hello@sportverse.co.uk. We will respond within one month.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure database storage with access controls
- Regular security audits and updates
- Employee access on a need-to-know basis
10. International Transfers
Your data may be processed by service providers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.
11. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. We encourage you to review this policy periodically.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113
14. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@sportverse.co.uk